Refund and Returns Policy

Company Name: Groversmart Ventures Private Limited

Effective Date: September 18, 2026

Welcome to Groversmart Ventures Private Limited. We strive to ensure you are completely satisfied with your purchase. Please read our refund and returns policy carefully to understand your rights and our obligations.

1. Overview and Eligibility

  • 30-Day Window: Our return and exchange policy lasts 30 days. If 30 days have passed since your purchase or delivery, unfortunately, we cannot offer you a full refund or exchange.
  • Item Condition: To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging.
  • Proof of Purchase: To complete your return, we require a receipt, order confirmation, or proof of purchase. Please do not send your purchase back to the manufacturer.

2. Exemptions and Non-Returnable Items

Several types of goods are entirely exempt from being returned or refunded:

  • Perishable Goods: Seeds, flowers, newspapers, or magazines.
  • Sensitive Items: Intimate or sanitary goods, hazardous materials, or flammable liquids/gases.
  • Additional Exclusions: Gift cards, downloadable software products, and select health and personal care items.
  • Sale Items: Only regular-priced items are eligible for refunds; sale items cannot be refunded.

3. Partial Refunds

In specific situations, only partial refunds are granted (if applicable):

  • Books showing obvious signs of use.
  • Media products (CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records) that have been opened.
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item returned more than 30 days after delivery.

4. Refund Process and Timeline

  1. Inspection: Once your returned item is received and inspected, we will send you an email notification confirming receipt and letting you know whether your refund has been approved or rejected.
  2. Processing: If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a standard processing window.
  3. Late or Missing Refunds: If you haven’t received a refund yet, please re-check your bank account, contact your credit card company, and then reach out to your bank, as processing times vary. If you still have not received it, contact us at support@groversmartventures.com.

5. Exchanges and Gifts

  • Exchanges: We only replace items if they are defective or damaged. To exchange an item for the same product, email us at support@groversmartventures.com and mail your item to our designated return address.
  • Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, the refund will be sent to the original gift giver.

6. Shipping Returns

  • Return Address: To return your product, please mail it to:Groversmart Ventures Private Limited, Returns Department,KK Arcade, Pullikanank PO,Kerala, India.
  • Shipping Costs: You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Tracking: For high-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

For any questions or concerns regarding refunds, returns, or exchanges, please reach out to our support team at support@groversmartventures.com.

Need Help? Call 0479-2996628